Better Human Business Podcast

The Significance of the Holiday Shopping Season

The holiday shopping season, particularly the day after Thanksgiving, presents a unique opportunity to significantly boost your revenue. My own experience underscores this: I once missed out on an estimated $1.4 million in revenue by not engaging in holiday sales for eight years. This taught me the critical importance of this peak shopping period in the digital commerce landscape.

Reasons to Engage in Holiday Sales

While some companies like REI opt out for brand alignment reasons, for most small to medium enterprises, this period offers a valuable chance to attract new customers and increase sales. If you’re undecided about participating, consider it as a strategic move to expand your customer base, especially if your business hasn’t yet reached major revenue milestones.

Effective Strategies for Holiday Sales Success

1. Attracting New Business: Use this time as an opportunity to convert hesitant prospects into customers. Offer them something valuable at a lower barrier to entry, allowing them to experience your product or service without the usual financial commitment.

2. Offering Unique Deals: Avoid simply reducing prices on existing products. Instead, create special packages or exclusive products that are only available during the holiday sales. This strategy prevents frustration among your existing customer base and adds an exclusive touch to your offers.

Implementing Your Holiday Sales Campaign

Audience Segmentation and Communication:

• Segment Your Audience: About a week before the sales start, segment your audience by interest in your deals. This can be done through email interactions where customers can opt-in to receive your promotions.
• Customize Your Communication: Tailor your outreach based on the level of interest. You can either reach out to your entire list or only those who expressed interest. This targeted approach reduces the risk of annoying customers with irrelevant offers.

Email Strategy:

• Initial Announcement: Kick off early on the morning after Thanksgiving, outlining all deals.
• Daily Follow-Ups: Send daily emails throughout the weekend, highlighting different aspects of your deals and using ethical marketing tactics like limited quantities to create a genuine sense of urgency.

Ethical Marketing and Lessons Learned

The biggest lesson from my holiday promotions is the importance of ethical marketing. Any scarcity tactics used should be genuine—never sell more than you’ve advertised. Maintaining integrity with your customers is crucial.

By adopting these strategies, you can ensure that your holiday sales are both successful and respectful to your existing customer base. Remember, the key is not just in the deals you offer but in how you engage with and respect your customers throughout the campaign.

Listen to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or on your favorite podcast platform.

Time-Stamped Show Notes

• [00:00:30] Introduction to Black Friday strategies and personal experiences.
• [00:01:30] Insights into the potential revenue from Black Friday and why it’s essential to participate.
• [00:02:30] Detailed discussion on strategies for attracting new business and selling unique offerings.
• [00:03:30] Steps to effectively segment and communicate with your audience for Black Friday.
• [00:04:30] Email strategy specifics for maximizing Black Friday sales.
• [00:05:30] Closing thoughts on the importance of ethical marketing and maintaining customer trust during sales events.

The Evolution of My Personal Brand

When I started focusing on my personal brand, my primary tools were short-form content on platforms like Instagram and regular newsletters. These mediums allowed me to express my thoughts directly and maintain a genuine connection with my audience. Everything you see from me, from Instagram posts to newsletter content, is crafted by me, ensuring that it resonates with who I am and what I stand for.

The Mistake of Misaligned Focus

However, as I immersed myself more into content creation—hiring video editors, focusing on scripting, and planning for a YouTube channel—I realized I had veered off course. My focus had shifted from what originally mattered: growing my newsletter and directly engaging with my audience. Instead, I found myself consumed by the need to perfect my content creation skills.

Refocusing on What Matters

The realization hit hard that while improving content quality is important, it should not overshadow my main goal. An Instagram follow might happen in a fleeting moment of interest, but gaining an email subscriber represents a deeper level of engagement and commitment. This person has chosen to let me into their daily life through their inbox—a more significant connection than a social media follow.

Strategies to Realign My Focus

To realign with my primary goal of growing my newsletter, I’ve revisited my content strategy to emphasize calls to action that lead audiences to my email list. This approach ensures that every piece of content I create has a clear purpose and contributes to my broader objective.

Lessons for Fellow Entrepreneurs

For anyone building their personal brand or business, it’s crucial to keep your end goal in focus. Whether it’s increasing direct communication with your audience or converting followers into loyal customers, understanding and staying true to your objective is key to effective brand strategy.

Listen to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or on your favorite podcast platform.

Time-Stamped Show Notes

• [00:00:30] Introduction to the personal branding journey and current status.
• [00:01:30] Overview of tools and strategies initially used for building a personal brand.
• [00:02:30] Discussion on the shift of focus from core objectives to content perfection.
• [00:03:00] Strategies employed to realign focus towards growing the newsletter.
• [00:04:00] Advice for entrepreneurs on maintaining focus and aligning strategies with business goals.
• [00:05:00] Conclusion and reminder to stay focused on what truly matters in brand building.

In my journey as an entrepreneur, I’ve faced the daunting challenge of burnout multiple times. Unlike my busy college days filled with ROTC, sports, and academics where burnout never touched me, my entrepreneurial career has been a different story. Here, I want to share my personal experiences and insights on how I’ve learned to manage and overcome entrepreneurial burnout.

Understanding Burnout in Entrepreneurship

Burnout hit me hard in my entrepreneurial career, not during my active college years. At first, I thought it might be due to having less energy or more responsibilities like family and kids, but I realized that wasn’t the whole picture. The real trigger for burnout was engaging in tasks that felt soul-sucking and not aligning with what I truly cared about.

In the early days of entrepreneurship, wearing every hat is a necessity. You find yourself doing tasks that don’t excite you because you simply can’t afford to hire help. This realization was pivotal in my battle against burnout.

My Strategy to Combat Burnout

The turning point came when I decided to take a systematic approach to understand how I was spending my time and the emotional impact of each task. Here’s the process I followed:

1. Audit Your Day: I started by auditing every activity I did throughout the day. For those who don’t maintain a tight schedule, jotting down every task every 30 minutes can be eye-opening. This helps in identifying what exactly you spend your time on.
2. Color Coding Your Tasks: After identifying the tasks, color-code them:
   • Green: Tasks you love and find energizing.
   • Yellow: Tasks that are neutral.
   • Red: Tasks that are draining and you dread doing.
3. Delegate, Automate, or Delete: The goal is to minimize or eliminate yellow and especially red tasks. Delegating or automating these tasks can significantly reduce your load and help prevent burnout.

This method helped me focus more on the tasks that I am passionate about and less on those that drain my energy.

The Path to Green: Enjoying Every Task

The ultimate goal for any entrepreneur should be to turn their calendar entirely green. This doesn’t happen overnight but requires a gradual process of adjustments and realignments. For instance, tasks that once excited you might become mundane over time, and it’s important to recognize and address these shifts.

Listen to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or on your favorite podcast platform.

Time-Stamped Show Notes

• [00:00:30] Introduction to entrepreneurial burnout and personal experiences.
• [00:01:30] Discussion on the causes of burnout and the difference between college life and entrepreneurial challenges.
• [00:03:00] Detailed strategy on how to audit and analyze daily tasks to manage burnout.
• [00:04:00] Explanation of color coding tasks and its importance in managing energy and enthusiasm.
• [00:05:00] Steps to delegate, automate, or eliminate draining tasks.
• [00:06:00] Closing thoughts on achieving an “all green” schedule and maintaining long-term passion in your work.

1. Track Engagement Religiously

Understanding and tracking customer engagement is your first line of defense to reduce churn. For every business, the metrics might differ, but the goal remains the same: catch the warning signs before a customer departs. In an online setting, this might mean monitoring login frequencies or interaction rates. In a physical storefront, it could be tracking visit regularity.

The key is to establish clear metrics for engagement and then monitor these indicators consistently. This allows you to gather data which can reveal patterns or predict when a customer might be at risk of leaving. Automating this tracking process can save time and provide real-time insights that are invaluable for quick action to reduce churn.

2. Proactively Engage with Solutions, Not Just Check-ins

The second strategy shifts from passive observation to active engagement. The typical “just checking in” messages are not only ineffective but can also be annoying to customers. Instead, focus on engaging customers by addressing their specific problems or needs.

For instance, if you run a physical therapy clinic and a client is dealing with knee pain, tailor your communications to ask about their progress with specific exercises or pain levels. This personalized approach shows customers that you are attentive and committed to solving their problems, not just keeping their business.

3. Utilize Exit Surveys to Learn and Improve

Finally, implementing exit surveys can provide crucial feedback when a customer decides to leave. These surveys should aim to uncover the real reasons behind their departure—be it confusion about a service, dissatisfaction with the product, or pricing issues.

This direct feedback is essential for identifying and fixing the weak points in your service or product offering. Each response should be treated as a valuable piece of data to refine your operations and reduce future churn.

Listen to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or on your favorite podcast platform.

Time-Stamped Show Notes

• [00:00:30] Introduction to churn and its impact on businesses
• [00:01:30] Detailed discussion on the importance of tracking customer engagement
• [00:03:00] Exploring effective customer engagement strategies beyond basic check-ins
• [00:04:00] The benefits of using exit surveys to gather actionable feedback
• [00:05:00] Summary of how these strategies integrate to reduce churn effectively
• [00:06:00] Closing thoughts on the long-term commitment needed to minimize churn

How to Maximize Your Earnings Online by Avoiding Overload and Boosting Productivity

In the whirlwind of entrepreneurial endeavors, it’s all too easy to find yourself buried under a mountain of tasks, wearing multiple hats, and ultimately, spreading yourself too thin. This not only impacts your personal life but can significantly hinder your business’s growth and your ability to make more money online. Today, I’m going to share insights on recognizing when you’re taking on too much and how to streamline your efforts to maximize efficiency, productivity, and profitability.

Recognizing the Signs of Overload and Its Impact on Productivity

As someone deeply entrenched in multiple businesses and personal commitments, I’ve felt the pressure of juggling too many responsibilities. Whether it’s handling finance, marketing, or leadership roles across different companies, the challenge is real. The key to understanding overload lies in setting a high standard of excellence in every area of operation.

I employ what I call the “Building Superman” exercise, where I define what the best version of myself would look like in various roles—be it as a father, a business owner, or any other capacity. This exercise involves jotting down a virtual job description for the ideal state of each role I am responsible for.

The Cost of Falling Short

Once you set these standards, it becomes clear how far short you may be falling in each area. For example, if the optimal marketing strategy involves setting up new campaigns monthly and rigorously analyzing ROI, but all you’re managing is the occasional Facebook ad, then there’s a significant gap. This gap, believe it or not, costs you money—money that could be utilized more effectively to boost both your productivity and profitability.

Hiring as an Investment

Realizing these gaps allows you to calculate the potential earnings lost by not optimizing each sector of your business. This calculation can then serve as your budget for hiring someone to take over certain aspects. Early-stage entrepreneurs often hesitate to make hires due to cost concerns, but the reality is, the cost is already there in the form of lost opportunities.

Streamlining Tasks with the 3-6 Method

To further enhance productivity, I implement what I call the “3-6 Method” in my weekly schedule. This involves committing to three major tasks (focus tasks) that will significantly push the business forward and six smaller tasks (buffer tasks) that manage the day-to-day operations. This method forces critical thinking about task prioritization and helps ensure that I’m not just busy, but productive.

Listen to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or on your favorite podcast platform.

Time-Stamped Show Notes

• [00:00:30] Introduction to identifying personal and professional overload
• [00:01:30] The importance of setting a high standard in all aspects of life and business
• [00:02:30] Exploring the “Building Superman” exercise for role optimization
• [00:04:00] How to identify gaps in performance and their impact on business growth
• [00:05:30] The rationale behind using hiring as a strategic investment to fill performance gaps
• [00:07:00] Explanation of the “3-6 Method” for task management
• [00:09:00] Summarizing the benefits of managing workload to accelerate business success