All posts / tag
customer-experience
7 posts tagged customer-experience.
- Podcast November 5, 2024
stop losing clients, the no BS guide to preventing churn
tracking engagement, fixing specific problems instead of sending check in emails, and using exit surveys to actually learn. the three plays that protect monthly recurring revenue.
- Podcast May 14, 2024
don't make this mistake with your customers
businesses obsess over the new customer and ignore the one already paying them. I just lived this with my internet provider. don't be them.
- Podcast March 26, 2024
make more money by creating more value
Blockbuster died chasing fees. don't be Blockbuster. revenue follows value, not the other way around.
- Podcast March 5, 2024
denied a free vacuum at a carwash, the lesson on delegation
the carwash wouldn't take my money because the employee wasn't allowed to think. delegate decisions, not just tasks.
- Podcast August 1, 2023
be more like Taylor Swift, do things that don't scale
Taylor Swift built a billion-dollar fan base by signing autographs until everyone had one. early on, the unscalable stuff is the whole game.
- Podcast May 4, 2023
chances are, you're worse at communicating than you think
frustration equals unmet expectation. the plumber, the welcome email, and the meeting framework, three places communication breaks down and how to fix each one.
- Podcast April 27, 2023
how to increase likelihood of a purchase by 78%
why entrepreneurs hate acquiring customers, and the personalized outreach data we ran. a 78% conversion lift from just being a helpful human at the right moment.