Summary

I pulled up to a carwash. wanted to use the vacuum that’s normally free with a wash. the employee told me no, even when I offered to pay. she literally had no authority to take my money. that’s a delegation failure, not an employee failure.

1. most owners delegate tasks. clean the floors. answer the phone. send the email. that’s the easy part. the hard part is delegating decisions, which is what actually empowers a team.

2. give a field to play on. clear boundaries. inside those boundaries, you decide. outside them, you escalate. without a field, every micro-decision rolls back to the owner.

3. the Ritz-Carlton $2,000 rule. every employee, every level, is authorized to spend up to $2,000 to solve a guest problem on the spot. no approval needed. result, world-class service because the front line can act.

4. you can scale this. maybe yours is $200 or $50 or a free unit. the dollar amount isn’t the point. the authority is.

5. this works on kids too. give them tasks and decision rights together. they learn to solve problems. take the decisions away and you’re raising checklist runners.

if your team keeps asking you for permission, you didn’t delegate the decision. delegate the decision. try harder.

Transcript

intro

The most impactful business is the business that genuinely improves another human, a better human business. And to grow a business like this, you have to continually improve yourself. This podcast is a documentation of that thesis, scaling businesses and also personal growth. My goal is for you to shortcut this journey.

So if you’re ready to try hard, subscribe. If you like what you’re hearing, please share and enjoy. Today it’s all about free vacuums at a car wash and what it taught me about business. But first I have to ask you the question, when you delegate things, what are you delegating? Are you delegating tasks or are you delegating decision-making?

And what’s the difference? And I’m talking about with your employees, your kids, really anytime you hand out a task. This is the Better Human Business Podcast. I’m Jerred Moon. And if you like any of the ideas I talk about on this podcast, and you want to be a part of what we’re doing, you want to learn more, I’m producing so much content, I don’t know where to put it all.

newsletter signup promotion

I started the Try Harder Newsletter. So if you go to jerred.com, J-E-R-R-E-D.com, you can sign up for the Try Harder Newsletter. You’ll get a link to every podcast that I publish. On top of that, the newsletter itself is packed with information. I publish it every Thursday. Really it does three things, build you into a better human.

I always have some sort of better human self-development fitness health tip in there. I have a business tip in there, whether it’s building your business with SEO, advertising, anything I can help with. And then lastly, it has some sort of Try Harder portion in there to remind you to try harder this week.

So go sign up for that newsletter. Also, you’ll get the instructions on how to get the badass free Try Harder sticker if you’re interested in that. So again, go to jerred.com, J-E-R-R-E-D.com, and I would love to have you on the newsletter and interact with you more one-on-one. If you reply to those emails, I read it, I reply back.

delegation discussion begins

So go sign up. I would love to be able to interact and engage with you on a more personal level. Now let’s get to the task at hand. Today we are on the business and leadership side talking delegation, and I have to kick this off with one of my favorite stories of all time. Honestly, my kids love this story.

They reference it often because their minds are blown just as much as mine. So a couple of years ago, we are on a family trip. We’re checking out a lot of the national parks up in Wyoming and Idaho, Montana. We’re just doing a lot of outdoorsy stuff up in those areas. And to go on this trip, we didn’t rent a car from a traditional rental car agency.

We used Turo. I don’t know if you’re familiar with that. It’s like the Airbnb but for cars. So I could put my truck on Turo, and then somebody could come rent out my truck. I could charge whatever, and now they have my truck, I get paid, blah, blah, blah. It’s the Airbnb for cars, really. It’s pretty cool.

the carwash story

I’ve used it a couple of times, but when I do use it, because I’m using someone else’s personal vehicle, I feel way more obligated to return it spotless. Because I know I’m not, and I’m not saying I trash rental cars if I get it from Hertz or wherever, but there’s just a little bit more responsibility because I know it’s their personal car most of the time.

And so I return these things just spotless. Always trying to make sure my kids don’t wreck it, make sure all trash is picked up. I kind of do these things with regular rental cars too, but it’s next level. I’m returning it better than you gave it to me most of the time when I use this service. So anyway, we are about to head back to the airport, drop off this car, and I’m like, we need to find a place that has a vacuum, like a car wash place that has a vacuum.

I thought this would be easy, but it wasn’t. But we were going through Jackson Hole, Wyoming, and there were a couple of places I checked out, like either the vacuum was broken or whatever, but then there was this one car wash place that had free vacuums. And I was like, awesome, we’re going to roll in here in the car wash and we are going to get a car wash, then we’re going to use the free vacuum.

delegation vs. task assignment

And so I pull up to the car wash and the guy stops me and he’s like, hey, you got this, you got that thing on the back, you can’t use our car wash. And so it was like, it was this exterior luggage thing that attached to the trailer hitch because we just had a lot of bags and stuff. So we put our stuff in there and he’s like, my car wash might rip it off, I don’t want to be liable for it.

He’s like, you can’t go through the car wash. And I was like, OK, I was going to go through the car wash and use the vacuum cleaners, or I’ll just use the vacuum cleaners. And then I kind of roll up my window and then I go pull into the vacuum cleaner section and we hop out and immediately start vacuuming.

And then he runs over and he goes, hey, man, you can’t you can’t use the vacuum. I was like, oh, why not? He’s well, the vacuums are for people who go through the car wash. And I was like, OK, you just told me I couldn’t go through the car wash, so I thought it’d be cool if I used the vacuum. I was like, how about if I just pay you to use the vacuum?

importance of autonomy

And he’s like, no, I don’t have any way for you to do that. He’s like, you can’t do it. And I was like, I can just give you cash. You let me use the vacuum. He’s no, my boss wouldn’t like that. Sorry, can’t do it. You can’t use the vacuum. He’s like, it’s only for people who use the car wash. And I was like, OK, I was like, how about I pay for a car wash?

And I just don’t go through or someone else can go through for free. I’ll pay for it and then I can just stay here and use the vacuum. And he’s like, man, that’s not how it works. You can’t use the vacuum. You didn’t get a car wash. You can’t use them. And I’m like, I’m I’m trying to work with you here.

Like, I’ll pay for someone else’s car wash. I’ll use the vacuum or I’ll just give you the money for a car wash. And he’s like, you just can’t do it. You can’t use the vacuum because you didn’t get a car wash. And so I looked at him, I was like, this is this is incredibly confusing. And I say, look.

the ritz-carlton $2,000 rule

I’m about to leave town. I’m just this is like the only place in town that has a vacuum that I can use. I was like, I will give you fifty dollars cash if you just let me use the vacuum for two minutes and then I will leave. I was like, you can keep it. You can give it to your boss. I don’t care. But I’m going to give you fifty dollars for what you’re charging for free vacuums.

I’ll give you fifty dollars cash. And he got even more angry and said, no, you can’t do that. I can’t accept the cash. My boss would be pissed. You can’t use the car wash. You can’t use the free vacuums. You really need to leave. And so what did I do? I left. I had I had exhausted every amount of problem solving with this guy, but he just wasn’t having it.

My kids were blown away because I offered this guy fifty dollars for vacuum. And with their ages, you know how money works with kids that I may have. Well, may have may as well offered this guy a thousand bucks to use a vacuum cleaner for two minutes. And so they were just blown away. And this guy wouldn’t let me.

delegation with kids example

Do it. So what’s the what’s the point of that story? This guy had not been delegated decision making decision making at all, he had been delegated a task. And he was doing it very poorly. I’m sure if his boss showed up and he saw what I was trying to do, how I was trying to problem solve the all the options I was giving him, his boss would have probably, in all honesty, just let me use the vacuum cleaner at no charge or let me pay for someone else or accept the fifty dollars.

But that wasn’t happening. This guy was a button pusher, didn’t want to rock the boat, wanted to follow the rules. And he just had his tasks. He didn’t have any sort of decision making. Now, when you go to delegate tasks, there’s a certain way that you need to do it. And what you need to do is you need to give whoever you’re delegating the tasks to an out of bounds line, but a field to play on.

So one more time, you need to give whoever you’re delegating to an out of bounds lines or line, but you need to give them a field to play on. If you think about a soccer field or football field, there’s a lot of field to play on. You can go left, you can go, you can go forward, you can go back, but there are out of bounds lines that you can’t cross.

importance of problem-solvers

That’s where you want, how you want to delegate. You don’t want to delegate where there’s nowhere to go. There’s only the line, there’s only the line to stay on. There’s no field to play on. It’s giving people autonomy. You want to give employees or kids or whoever you want, you want to give them a certain level of autonomy.

And the Ritz-Carlton does a great job of exemplifying this fact. So the Ritz-Carlton has what they call the $2,000 rule. And it’s a customer service policy that allows employees of the Ritz-Carlton employees to spend up to $2,000 per guest per incident to resolve customer issues without asking for approval from a manager.

So just think about that for a second. That means the front desk clerk, if I’m all pissed off and I happen to be at the Ritz-Carlton because whatever happened, my baggage got like a ripped or whatever it is, it’s not that they’re going to give me $2,000, but let’s say the valet was carrying my bag and it ripped because it got caught on, you know, my bag got caught on, uh, you know, metal on the door and now I’m all pissed off.

when checklists are necessary

And the front desk guy can just be like, how much did the bag cost, sir? I’d be like, that was a $200 bag. And he’s great. Here’s $200 cash for the bag. I’m sorry for the trouble. No, he doesn’t have to, he doesn’t have to talk to anybody. He can just fix, resolve the situation and we’re done. Now we can talk about employees taking advantage of that and all those kinds of things and like how that could work, but ultimately it works.

It works for the Ritz-Carlton. They’re known worldwide for not only having very luxurious hotels, but also incredible customer service. So think about that rule. Now in your business, it might not be something so extreme, but you know, other things I’ve heard and seen people implement is like delegating your decision making to where it’s okay, Hey, if you need to buy something for the business and it’s less than a hundred dollars, I don’t need to know about it.

Or if it’s less than $50, I don’t need to know about it. Whatever the threshold is, let people make decisions, give them a field to play on, let them be autonomous. Like recently I did this with my kids, you know, just moving outside of talking about employees or anything, but I said to them, I will give them both $25.

empower your team

So $25 each, if all the leaves in our backyard end up in a bag. And that was it. I didn’t tell them anything else. I didn’t say, you know, and that’s a fairly straightforward task, but I do have younger kids, but I was like, I’m not saying that you have to use a rake. I’m not saying you have to use your hands.

I’m not saying you can’t go get your friends. I like to challenge my kids in that way because I just kind of tell them what done looks like, and then it’s on them to figure it out. And if they have questions, I can help, or I can tell them, Hey, just figured out whatever you think is best. Help them with our problem solving skills, give them some autonomy.

Because if I go out there and I’m like, you must use this rake. You must do it this exact way. You must, you know, put it in the bag this way. This is what your job is. This is what your brother’s job is. Like I, that’s not the kids I want to build. And then same on my team. I don’t want to build people who only know how to follow a task.

I want people to be more autonomous. And so think about that when you’re delegating things in your life, are you giving the people you’re delegating to a field to play on, or are you just giving them the line, the line to walk on? Because when you are in charge and you delegate and you delegate in a way that empowers the person you get delegated to, and you give them a sense of autonomy, it’s a win-win because you don’t have to micromanage and they can get the job done in their own way with very little oversight.

And ultimately this is the team that you want to build. We’re just talking about in your business. And we can talk about kids too. If these are the kids you want to have, you want problem solvers. You want people who can step outside of just the one little rule that you follow them and they can make decisions, give them the field to play on.

They will be empowered. They will have autonomy and it works so much better than just here are the rules. Follow step one, step two, step three, steps four. Now you have to know what type of person you’re dealing with. Sometimes a task needs to be done in a very specific way. And it is just checklist format.

There is no, like when I was training to be a pilot in the air force, everything was checklist based. There was a specific way to start the aircraft. There was a specific way to taxi. There was a specific way to take off land. You know, all these things, there was a very specific way. There was a checklist and you had to follow the checklist.

And if you didn’t follow the checklist, you fail. And that’s because in some instances, a checklist just needs to be followed. But if it’s not these like life or death situations, or if it’s not a very specific thing, you can give people a lot more autonomy and then you can watch and you can say, Hey, I noticed this is the way you did it and it’s awesome.

You’re doing great. Or not the way I would have done it, but I like how you’re doing it. Here’s my suggestions to make it better. Just from my experience, having done this a lot of times. So always give people a field to play on when you delegate. Don’t be the guy at the car wash, not letting anyone use a free vacuum.

Because I guarantee if I ever talked to the boss, the owner, he’d be totally embarrassed of what happened in that situation. He didn’t give that employee a field to play on. Hey, what if this happens, boss? What if someone comes and they want to use a free vacuum and they don’t want anything else? Like what, what are my options?

You got to give them the field to play on, give them some autonomy and let them feel empowered to do their job. Because when it comes to delegation, you can suck at it or you could try harder. --- title: “I Got Denied a Free Vacuum at a Carwash…Here’s what I learned.” episode: 84 published: 2024-03-05 podcast: better. podcast tags: - betterpodcast ---

I Got Denied a Free Vacuum at a Carwash…Here’s what I learned.

Episode: 84 Published: 2024-03-05 Podcast: better. podcast

#betterpodcast

Jerred shares a personal story about being denied the use of a free vacuum at a car wash, despite offering to pay, to illustrate the importance of delegating decision-making rather than just tasks. He emphasizes that effective delegation involves giving people a “field to play on” with clear boundaries, allowing them autonomy to make decisions. Jerred contrasts this with the Ritz-Carlton’s $2,000 rule, which empowers employees to resolve customer issues independently. He applies this concept to both business and personal life, encouraging leaders to foster problem-solving skills and autonomy in their teams and children.

Key takeaways: - Jerred’s experience at the car wash highlights the pitfalls of delegating only tasks without empowering decision-making. - Effective delegation involves providing a “field to play on” with clear boundaries, enabling autonomy and problem-solving. - The Ritz-Carlton’s $2,000 rule exemplifies successful delegation by allowing employees to resolve issues independently. - In business, setting spending thresholds for decision-making can empower employees and reduce micromanagement. - Encouraging autonomy in children through task delegation can develop their problem-solving skills. - Leaders should assess when strict adherence to procedures is necessary versus when autonomy can be granted.

The most impactful business is the business that genuinely improves another human, a better human business. And to grow a business like this, you have to continually improve yourself. This podcast is a documentation of that thesis, scaling businesses and also personal growth. My goal is for you to shortcut this journey.

So if you’re ready to try hard, subscribe. If you like what you’re hearing, please share and enjoy. Today it’s all about free vacuums at a car wash and what it taught me about business. But first I have to ask you the question, when you delegate things, what are you delegating? Are you delegating tasks or are you delegating decision-making?

And what’s the difference? And I’m talking about with your employees, your kids, really anytime you hand out a task. This is the Better Human Business Podcast. I’m Jerred Moon. And if you like any of the ideas I talk about on this podcast, and you want to be a part of what we’re doing, you want to learn more, I’m producing so much content, I don’t know where to put it all.

I started the Try Harder Newsletter. So if you go to jerred.com, J-E-R-R-E-D.com, you can sign up for the Try Harder Newsletter. You’ll get a link to every podcast that I publish. On top of that, the newsletter itself is packed with information. I publish it every Thursday. Really it does three things, build you into a better human.

I always have some sort of better human self-development fitness health tip in there. I have a business tip in there, whether it’s building your business with SEO, advertising, anything I can help with. And then lastly, it has some sort of Try Harder portion in there to remind you to try harder this week.

So go sign up for that newsletter. Also, you’ll get the instructions on how to get the badass free Try Harder sticker if you’re interested in that. So again, go to jerred.com, J-E-R-R-E-D.com, and I would love to have you on the newsletter and interact with you more one-on-one. If you reply to those emails, I read it, I reply back.

So go sign up. I would love to be able to interact and engage with you on a more personal level. Now let’s get to the task at hand. Today we are on the business and leadership side talking delegation, and I have to kick this off with one of my favorite stories of all time. Honestly, my kids love this story.

They reference it often because their minds are blown just as much as mine. So a couple of years ago, we are on a family trip. We’re checking out a lot of the national parks up in Wyoming and Idaho, Montana. We’re just doing a lot of outdoorsy stuff up in those areas. And to go on this trip, we didn’t rent a car from a traditional rental car agency.

We used Turo. I don’t know if you’re familiar with that. It’s like the Airbnb but for cars. So I could put my truck on Turo, and then somebody could come rent out my truck. I could charge whatever, and now they have my truck, I get paid, blah, blah, blah. It’s the Airbnb for cars, really. It’s pretty cool.

I’ve used it a couple of times, but when I do use it, because I’m using someone else’s personal vehicle, I feel way more obligated to return it spotless. Because I know I’m not, and I’m not saying I trash rental cars if I get it from Hertz or wherever, but there’s just a little bit more responsibility because I know it’s their personal car most of the time.

And so I return these things just spotless. Always trying to make sure my kids don’t wreck it, make sure all trash is picked up. I kind of do these things with regular rental cars too, but it’s next level. I’m returning it better than you gave it to me most of the time when I use this service. So anyway, we are about to head back to the airport, drop off this car, and I’m like, we need to find a place that has a vacuum, like a car wash place that has a vacuum.

I thought this would be easy, but it wasn’t. But we were going through Jackson Hole, Wyoming, and there were a couple of places I checked out, like either the vacuum was broken or whatever, but then there was this one car wash place that had free vacuums. And I was like, awesome, we’re going to roll in here in the car wash and we are going to get a car wash, then we’re going to use the free vacuum.

And so I pull up to the car wash and the guy stops me and he’s like, hey, you got this, you got that thing on the back, you can’t use our car wash. And so it was like, it was this exterior luggage thing that attached to the trailer hitch because we just had a lot of bags and stuff. So we put our stuff in there and he’s like, my car wash might rip it off, I don’t want to be liable for it.

He’s like, you can’t go through the car wash. And I was like, OK, I was going to go through the car wash and use the vacuum cleaners, or I’ll just use the vacuum cleaners. And then I kind of roll up my window and then I go pull into the vacuum cleaner section and we hop out and immediately start vacuuming.

And then he runs over and he goes, hey, man, you can’t you can’t use the vacuum. I was like, oh, why not? He’s well, the vacuums are for people who go through the car wash. And I was like, OK, you just told me I couldn’t go through the car wash, so I thought it’d be cool if I used the vacuum. I was like, how about if I just pay you to use the vacuum?

And he’s like, no, I don’t have any way for you to do that. He’s like, you can’t do it. And I was like, I can just give you cash. You let me use the vacuum. He’s no, my boss wouldn’t like that. Sorry, can’t do it. You can’t use the vacuum. He’s like, it’s only for people who use the car wash. And I was like, OK, I was like, how about I pay for a car wash?

And I just don’t go through or someone else can go through for free. I’ll pay for it and then I can just stay here and use the vacuum. And he’s like, man, that’s not how it works. You can’t use the vacuum. You didn’t get a car wash. You can’t use them. And I’m like, I’m I’m trying to work with you here.

Like, I’ll pay for someone else’s car wash. I’ll use the vacuum or I’ll just give you the money for a car wash. And he’s like, you just can’t do it. You can’t use the vacuum because you didn’t get a car wash. And so I looked at him, I was like, this is this is incredibly confusing. And I say, look.

I’m about to leave town. I’m just this is like the only place in town that has a vacuum that I can use. I was like, I will give you fifty dollars cash if you just let me use the vacuum for two minutes and then I will leave. I was like, you can keep it. You can give it to your boss. I don’t care. But I’m going to give you fifty dollars for what you’re charging for free vacuums.

I’ll give you fifty dollars cash. And he got even more angry and said, no, you can’t do that. I can’t accept the cash. My boss would be pissed. You can’t use the car wash. You can’t use the free vacuums. You really need to leave. And so what did I do? I left. I had I had exhausted every amount of problem solving with this guy, but he just wasn’t having it.

My kids were blown away because I offered this guy fifty dollars for vacuum. And with their ages, you know how money works with kids that I may have. Well, may have may as well offered this guy a thousand bucks to use a vacuum cleaner for two minutes. And so they were just blown away. And this guy wouldn’t let me.

Do it. So what’s the what’s the point of that story? This guy had not been delegated decision making decision making at all, he had been delegated a task. And he was doing it very poorly. I’m sure if his boss showed up and he saw what I was trying to do, how I was trying to problem solve the all the options I was giving him, his boss would have probably, in all honesty, just let me use the vacuum cleaner at no charge or let me pay for someone else or accept the fifty dollars.

But that wasn’t happening. This guy was a button pusher, didn’t want to rock the boat, wanted to follow the rules. And he just had his tasks. He didn’t have any sort of decision making. Now, when you go to delegate tasks, there’s a certain way that you need to do it. And what you need to do is you need to give whoever you’re delegating the tasks to an out of bounds line, but a field to play on.

So one more time, you need to give whoever you’re delegating to an out of bounds lines or line, but you need to give them a field to play on. If you think about a soccer field or football field, there’s a lot of field to play on. You can go left, you can go, you can go forward, you can go back, but there are out of bounds lines that you can’t cross.

That’s where you want, how you want to delegate. You don’t want to delegate where there’s nowhere to go. There’s only the line, there’s only the line to stay on. There’s no field to play on. It’s giving people autonomy. You want to give employees or kids or whoever you want, you want to give them a certain level of autonomy.

And the Ritz-Carlton does a great job of exemplifying this fact. So the Ritz-Carlton has what they call the $2,000 rule. And it’s a customer service policy that allows employees of the Ritz-Carlton employees to spend up to $2,000 per guest per incident to resolve customer issues without asking for approval from a manager.

So just think about that for a second. That means the front desk clerk, if I’m all pissed off and I happen to be at the Ritz-Carlton because whatever happened, my baggage got like a ripped or whatever it is, it’s not that they’re going to give me $2,000, but let’s say the valet was carrying my bag and it ripped because it got caught on, you know, my bag got caught on, uh, you know, metal on the door and now I’m all pissed off.

And the front desk guy can just be like, how much did the bag cost, sir? I’d be like, that was a $200 bag. And he’s great. Here’s $200 cash for the bag. I’m sorry for the trouble. No, he doesn’t have to, he doesn’t have to talk to anybody. He can just fix, resolve the situation and we’re done. Now we can talk about employees taking advantage of that and all those kinds of things and like how that could work, but ultimately it works.

It works for the Ritz-Carlton. They’re known worldwide for not only having very luxurious hotels, but also incredible customer service. So think about that rule. Now in your business, it might not be something so extreme, but you know, other things I’ve heard and seen people implement is like delegating your decision making to where it’s okay, Hey, if you need to buy something for the business and it’s less than a hundred dollars, I don’t need to know about it.

Or if it’s less than $50, I don’t need to know about it. Whatever the threshold is, let people make decisions, give them a field to play on, let them be autonomous. Like recently I did this with my kids, you know, just moving outside of talking about employees or anything, but I said to them, I will give them both $25.

So $25 each, if all the leaves in our backyard end up in a bag. And that was it. I didn’t tell them anything else. I didn’t say, you know, and that’s a fairly straightforward task, but I do have younger kids, but I was like, I’m not saying that you have to use a rake. I’m not saying you have to use your hands.

I’m not saying you can’t go get your friends. I like to challenge my kids in that way because I just kind of tell them what done looks like, and then it’s on them to figure it out. And if they have questions, I can help, or I can tell them, Hey, just figured out whatever you think is best. Help them with our problem solving skills, give them some autonomy.

Because if I go out there and I’m like, you must use this rake. You must do it this exact way. You must, you know, put it in the bag this way. This is what your job is. This is what your brother’s job is. Like I, that’s not the kids I want to build. And then same on my team. I don’t want to build people who only know how to follow a task.

I want people to be more autonomous. And so think about that when you’re delegating things in your life, are you giving the people you’re delegating to a field to play on, or are you just giving them the line, the line to walk on? Because when you are in charge and you delegate and you delegate in a way that empowers the person you get delegated to, and you give them a sense of autonomy, it’s a win-win because you don’t have to micromanage and they can get the job done in their own way with very little oversight.

And ultimately this is the team that you want to build. We’re just talking about in your business. And we can talk about kids too. If these are the kids you want to have, you want problem solvers. You want people who can step outside of just the one little rule that you follow them and they can make decisions, give them the field to play on.

They will be empowered. They will have autonomy and it works so much better than just here are the rules. Follow step one, step two, step three, steps four. Now you have to know what type of person you’re dealing with. Sometimes a task needs to be done in a very specific way. And it is just checklist format.

There is no, like when I was training to be a pilot in the air force, everything was checklist based. There was a specific way to start the aircraft. There was a specific way to taxi. There was a specific way to take off land. You know, all these things, there was a very specific way. There was a checklist and you had to follow the checklist.

And if you didn’t follow the checklist, you fail. And that’s because in some instances, a checklist just needs to be followed. But if it’s not these like life or death situations, or if it’s not a very specific thing, you can give people a lot more autonomy and then you can watch and you can say, Hey, I noticed this is the way you did it and it’s awesome.

You’re doing great. Or not the way I would have done it, but I like how you’re doing it. Here’s my suggestions to make it better. Just from my experience, having done this a lot of times. So always give people a field to play on when you delegate. Don’t be the guy at the car wash, not letting anyone use a free vacuum.

Because I guarantee if I ever talked to the boss, the owner, he’d be totally embarrassed of what happened in that situation. He didn’t give that employee a field to play on. Hey, what if this happens, boss? What if someone comes and they want to use a free vacuum and they don’t want anything else? Like what, what are my options?

You got to give them the field to play on, give them some autonomy and let them feel empowered to do their job. Because when it comes to delegation, you can suck at it or you could try harder.