All posts / tag

retention

4 posts tagged retention.

Podcast November 5, 2024

stop losing clients, the no BS guide to preventing churn

tracking engagement, fixing specific problems instead of sending check in emails, and using exit surveys to actually learn. the three plays that protect monthly recurring revenue.
Podcast May 14, 2024

don't make this mistake with your customers

businesses obsess over the new customer and ignore the one already paying them. I just lived this with my internet provider. don't be them.
Podcast September 5, 2023

price raises and snakes shedding skin

raising prices feels like everything's about to break. it isn't. you'll lose a few, the rest will pay, and the business comes out the other side as a different animal.
Podcast July 6, 2023

how to scale your company, when you think you can't

you're chasing the wrong number. 1% more customers gets you 3% revenue. 1% less churn gets you 7%. 1% more average revenue per user gets you 13%. math that should change your week.